Online Self Help Audio Portal Case Study

Online Self Help Audio Portal Case Study

Increased the customer base by creating an online version of the self-help audio portal also made available on multiple platforms like iOS, Android, etc. with streaming functionality.

Key Requirements

• Support for multiple channels such as web, phone and iPod to listen to audio

• Achieving performance benchmarks - Supporting 500 concurrent users with the total user base of 20000 in 8 months

• On the fly conversion of audio file formats like MP3, WAV. Know More >>

Key Contribution

• Administrative facilities and tools as an independent component.

• Thin-client web-services driven architecture for sound streaming that was enabled using voiceXML, Adobe Flash, and RMTP protocols.

• User-driven components like bookmarks, file-accesses, review-and-ranking capabilities. Know More >>

Benefits

• 20% cost savings in the development process due to designing of core components in the 1^st iteration of an engagement with 3 iterations (ROI)

• Due to the iterative model, client started getting revenues after the first iteration. Know More >>