Move from support tickets to intelligent evolution
Shift from 'keeping the lights on' to SLA-driven app support
When revenue runs on software, support cannot stay reactive. From our House of Engineering, Xoriant delivers application maintenance services that keep products stable and improving. We combine enterprise system monitoring, AI-led AIOps, and incident & problem management to prevent repeat issues. L3/L4 support engineering and production support services run platform support operations with SLA-driven app support. You regain capacity and uptime.
Our Capabilities
Capabilities for sustenance and support
SLA-driven application support
Run application maintenance services to clear SLAs with measurable response and resolution targets. We stabilize releases, protect UX, and keep critical journeys available with disciplined production support services.L3/L4 support engineering
Deep triage and fix ownership across code, data, and infrastructure. Our L3/L4 support engineering teams handle incident & problem management, root-cause analysis, and permanent fixes to stop repeat tickets.Enterprise system monitoring
Always-on enterprise system monitoring across logs, metrics, traces, and user journeys. This gives platform support operations real-time visibility and faster detection, so issues surface before customers report them.Continuous engineering support
Move beyond break-fix with continuous engineering support. We run a governed backlog for stability, performance, and security improvements, so mature products keep getting better without slowing delivery teams.Predictive operations with AIOps
Zinnov Zones 2023 recognized Xoriant across Digital Engineering and ER&D Services, and Data and AI Engineering. That validation reinforces what you experience in delivery: measurable outcomes, governed execution, and teams that keep products reliable while they evolve.Key outcomes we have delivered
40-50%
OpEx savings over 3 years
20-25%
Service availability improvement
30-40%
Defect resolution cycle cut
30%
Technical debt reduction
How We Do It
Engineering zero-touch operations with GenAI
Engineering zero-touch operations with GenAI
Intelligent remediation and self-service
- Cognitive self-service: AI agents resolve L1 issues instantly by learning from historical incidents and known error patterns.
- Proactive detection: Continuous log intelligence and anomaly detection predict failures before they impact users.
- AI-driven code reviews: Automated analysis improves patch quality and performance before deployment.
Observability and predictive maintenance
- Agentic observability: AI assistants monitor system health in real time, surface risks early, and guide ops teams with actionable insights.
- Autonomous RunOps: Intelligent bots execute end-to-end issue resolution without manual intervention.
- Insight-led evolution: Ticket and telemetry data are analyzed to uncover patterns and recommend feature or platform improvements automatically.
Hyper automation in build & release
- Automated patching: GenAI accelerates patch creation and deployment with built-in quality checks.
- Autonomous testing: AI generates and executes unit, functional, and regression tests to ensure zero-defect releases.
- Code-to-Documentation: Release notes and technical documentation are auto-generated to keep knowledge bases current.
Why Xoriant
![Agile scale with AI precision]()
Agile scale with AI precision
Large enough to deliver with a 5,000+ engineering base, yet agile enough to deploy bespoke AI models tuned to your ecosystem, scale, and operational realities.
![GenAI-first modern delivery model]()
GenAI-first modern delivery model
We go beyond patching issues. GenAI optimizes performance, refactors technical debt, and improves user experience continuously across the application lifecycle.
![Outcome-driven assurance]()
Outcome-driven assurance
Back-to-back SLA ownership with KPI-linked commitments on uptime, cost efficiency, and service quality—so outcomes, not effort, define success.
![AI-assisted, templated transition frameworks enable rapid, low-risk takeovers, ensuring service continuity and faster stabilization from day one.]()
Industrialized transition playbooks
AI-assisted, templated transition frameworks enable rapid, low-risk takeovers, ensuring service continuity and faster stabilization from day one.
![Innovative, aligned commercial models]()
Innovative, aligned commercial models
Outcome-based support, risk-reward sharing, and co-investment models align incentives, fund modernization, and unlock upfront savings across people, tools, and platforms.
What sets Xoriant apart in AI-led sustenance
Agile scale with AI precision
Large enough to deliver with a 5,000+ engineering base, yet agile enough to deploy bespoke AI models tuned to your ecosystem, scale, and operational realities.
GenAI-first modern delivery model
We go beyond patching issues. GenAI optimizes performance, refactors technical debt, and improves user experience continuously across the application lifecycle.
Outcome-driven assurance
Back-to-back SLA ownership with KPI-linked commitments on uptime, cost efficiency, and service quality—so outcomes, not effort, define success.
Industrialized transition playbooks
AI-assisted, templated transition frameworks enable rapid, low-risk takeovers, ensuring service continuity and faster stabilization from day one.
Innovative, aligned commercial models
Outcome-based support, risk-reward sharing, and co-investment models align incentives, fund modernization, and unlock upfront savings across people, tools, and platforms.
Accelerators In House
Accelerators for Digital Journey
Client Stories
We have a track record of delivering results for leading companies across enterprise & vertical software segments
Global Procurement software provider
Sustenance support for 3 near end-of-life cloud based products
- Reduced lead time for feature delivery
- CSAT improvement from 4.0 to 4.5
- Average defect resolution time reduced by ~40%
Leading integration, analytics and event processing software
EOL support 24*7*365 basis & Lifecycle extension
- Total saving ~50% across deal lifecycle
- Improved performance by 53% by reducing contract processing time
- Enhanced customer satisfaction by drastically reduced error rate
- 100% adherence to SLAs
Global storage caching provider
E2E software sustenance engineering and software service delivery
- Reduced product support costs by 10%
- Met regulatory compliance and data retention needs
- Maintained delivery services for 99.9% availability
Industry Recognitions
Leader in software engineering
Leader in product engineering
IDC has recognized Xoriant as a Major Player in the IDC MarketScape: Worldwide Software Engineering Services 2023 Vendor Assessment.
Zinnov has also recognized Xoriant in its Zones 2023 Digital Services and ER&D Services ratings, including Data and AI Engineering. For ISVs, we deliver architecture transformation, product modernization, cloud migration, cloud security, SRE, and automation frameworks, supported by ORIAN for applied intelligence.
Zinnov Zones 2023 recognized Xoriant across Digital Engineering and ER&D Services, and Data and AI Engineering. That validation reinforces what you experience in delivery: measurable outcomes, governed execution, and teams that keep products reliable while they evolve.
Sustenance and Support Services - Frequently Asked Questions
What are application maintenance services and how do they support long-term system stability?
Xoriant delivers proactive maintenance using digital engineering, automated monitoring, DevOps pipelines, quality engineering, and cloud-native tooling to keep systems stable, scalable, and secure.
How do L3/L4 support engineering services improve enterprise application reliability?
Xoriant’s expert engineering teams apply platform engineering, secure coding practices, data & AI insights, and modernization techniques to resolve advanced issues quickly and prevent recurring failures.
What do production support services typically include?
Xoriant provides 24/7 production support using CloudOps, observability, AIOps, automated runbooks, and SRE principles to ensure uninterrupted operations and faster recovery times.
How does continuous engineering support benefit enterprise platforms?
Xoriant leverages agile engineering, CI/CD automation, cloud-native optimization, and modernization frameworks to deliver scalable updates while reducing technical debt and operational risk.
Why are incident and problem management essential for enterprise operations?
Xoriant integrates ITIL-aligned workflows, automated diagnostics, AI-driven root-cause analysis, observability pipelines, and structured SRE practices to reduce MTTR and proactively eliminate recurring issues.
What is SLA-driven application support and how does it ensure reliable service delivery?
Xoriant establishes KPI-based SLAs, automated monitoring, governance dashboards, and cloud-ready support models. Our teams combine security, platform engineering, and DevOps automation to consistently meet or exceed service expectations.
Disruptions becoming a blocker to your Desired Digital Future?
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With Xoriant
With Xoriant
