Move from support tickets to intelligent evolution
Shift from 'keeping the lights on' to SLA-driven app support
When revenue runs on software, support cannot stay reactive. From our House of Engineering, Xoriant delivers application maintenance services that keep products stable and improving. We combine enterprise system monitoring, AI-led AIOps, and incident & problem management to prevent repeat issues. L3/L4 support engineering and production support services run platform support operations with SLA-driven app support. You regain capacity and uptime.
Featured Insights
![Agile scale with AI precision]()
Agile scale with AI precision
Large enough to deliver with a 5,000+ engineering base, yet agile enough to deploy bespoke AI models tuned to your ecosystem, scale, and operational realities.
![GenAI-first modern delivery model]()
GenAI-first modern delivery model
We go beyond patching issues. GenAI optimizes performance, refactors technical debt, and improves user experience continuously across the application lifecycle.
![Outcome-driven assurance]()
Outcome-driven assurance
Back-to-back SLA ownership with KPI-linked commitments on uptime, cost efficiency, and service quality—so outcomes, not effort, define success.
![AI-assisted, templated transition frameworks enable rapid, low-risk takeovers, ensuring service continuity and faster stabilization from day one.]()
Industrialized transition playbooks
AI-assisted, templated transition frameworks enable rapid, low-risk takeovers, ensuring service continuity and faster stabilization from day one.
![Innovative, aligned commercial models]()
Innovative, aligned commercial models
Outcome-based support, risk-reward sharing, and co-investment models align incentives, fund modernization, and unlock upfront savings across people, tools, and platforms.
What sets Xoriant apart in AI-led sustenance
Agile scale with AI precision
Large enough to deliver with a 5,000+ engineering base, yet agile enough to deploy bespoke AI models tuned to your ecosystem, scale, and operational realities.
GenAI-first modern delivery model
We go beyond patching issues. GenAI optimizes performance, refactors technical debt, and improves user experience continuously across the application lifecycle.
Outcome-driven assurance
Back-to-back SLA ownership with KPI-linked commitments on uptime, cost efficiency, and service quality—so outcomes, not effort, define success.
Industrialized transition playbooks
AI-assisted, templated transition frameworks enable rapid, low-risk takeovers, ensuring service continuity and faster stabilization from day one.
Innovative, aligned commercial models
Outcome-based support, risk-reward sharing, and co-investment models align incentives, fund modernization, and unlock upfront savings across people, tools, and platforms.
Our Capabilities
Capabilities for sustenance and support
SLA-driven application support
Run application maintenance services to clear SLAs with measurable response and resolution targets. We stabilize releases, protect UX, and keep critical journeys available with disciplined production support services.L3/L4 support engineering
Deep triage and fix ownership across code, data, and infrastructure. Our L3/L4 support engineering teams handle incident & problem management, root-cause analysis, and permanent fixes to stop repeat tickets.Enterprise system monitoring
Always-on enterprise system monitoring across logs, metrics, traces, and user journeys. This gives platform support operations real-time visibility and faster detection, so issues surface before customers report them.Continuous engineering support
Move beyond break-fix with continuous engineering support. We run a governed backlog for stability, performance, and security improvements, so mature products keep getting better without slowing delivery teams.Predictive operations with AIOps
Apply AI-led AIOps to correlate signals, reduce alert noise, and predict failure patterns. Combined with incident & problem management, this shifts support from firefighting to prevention and measurable reliability gains.Key outcomes we have delivered
40-50%
OpEx savings over 3 years
20-25%
Service availability improvement
30-40%
Defect resolution cycle cut
30%
Technical debt reduction
Why Xoriant
Engineering zero-touch operations with GenAI
Intelligent remediation and self-service
- Cognitive self-service: AI agents resolve L1 issues instantly by learning from historical incidents and known error patterns.
- Proactive detection: Continuous log intelligence and anomaly detection predict failures before they impact users.
- AI-driven code reviews: Automated analysis improves patch quality and performance before deployment.
Observability and predictive maintenance
- Agentic observability: AI assistants monitor system health in real time, surface risks early, and guide ops teams with actionable insights.
- Autonomous RunOps: Intelligent bots execute end-to-end issue resolution without manual intervention.
- Insight-led evolution: Ticket and telemetry data are analyzed to uncover patterns and recommend feature or platform improvements automatically.
Hyper automation in build & release
- Automated patching: GenAI accelerates patch creation and deployment with built-in quality checks.
- Autonomous testing: AI generates and executes unit, functional, and regression tests to ensure zero-defect releases.
- Code-to-Documentation: Release notes and technical documentation are auto-generated to keep knowledge bases current.
Accelerators In House
Accelerators for Digital Journey
Client Stories
We have a track record of delivering results for leading companies across enterprise & vertical software segments
Global Procurement software provider
Sustenance support for 3 near end-of-life cloud based products
- Reduced lead time for feature delivery
- CSAT improvement from 4.0 to 4.5
- Average defect resolution time reduced by ~40%
Leading integration, analytics and event processing software
EOL support 24*7*365 basis & Lifecycle extension
- Total saving ~50% across deal lifecycle
- Improved performance by 53% by reducing contract processing time
- Enhanced customer satisfaction by drastically reduced error rate
- 100% adherence to SLAs
Global storage caching provider
E2E software sustenance engineering and software service delivery
- Reduced product support costs by 10%
- Met regulatory compliance and data retention needs
- Maintained delivery services for 99.9% availability
Industry Recognitions
Leader in software engineering
Leader in product engineering
IDC has recognized Xoriant as a Major Player in the IDC MarketScape: Worldwide Software Engineering Services 2023 Vendor Assessment.
Zinnov has also recognized Xoriant in its Zones 2023 Digital Services and ER&D Services ratings, including Data and AI Engineering. For ISVs, we deliver architecture transformation, product modernization, cloud migration, cloud security, SRE, and automation frameworks, supported by ORIAN for applied intelligence.
Zinnov Zones 2023 recognized Xoriant across Digital Engineering and ER&D Services, and Data and AI Engineering. That validation reinforces what you experience in delivery: measurable outcomes, governed execution, and teams that keep products reliable while they evolve.
Sustenance and Support Services - Frequently Asked Questions
What is included in your application performance optimization services?
Application performance optimization includes monitoring, performance tuning, code optimization, and infrastructure scaling. As part of its application maintenance and support services, Xoriant ensures applications run efficiently with improved speed, reliability, and scalability.
What does an application support do?
Application support services involve monitoring, troubleshooting, and resolving issues to ensure smooth application performance. Xoriant provides proactive production support services to minimize downtime and maintain business continuity.
What is the difference between application support and application maintenance?
Application support focuses on resolving real-time issues, while application maintenance involves updates, enhancements, and long-term improvements. Xoriant’s application maintenance and support services combine both to ensure optimal performance and continuous improvement.
How do product sustenance services extend the lifecycle of a software product?
Product sustenance services extend software lifecycle by providing continuous updates, bug fixes, performance improvements, and compatibility enhancements. Xoriant’s product sustenance and modernization services ensure applications remain relevant and competitive.
What is product sustenance engineering, and how does it differ from development?
Product sustenance engineering services focus on maintaining, optimizing, and enhancing existing products, while development is about building new applications. Xoriant ensures both areas are aligned to maximize product value and longevity.
What are the benefits of a "Sustenance and Support" partnership?
A sustenance & support services partnership provides cost efficiency, improved performance, reduced downtime, and continuous innovation. Xoriant delivers reliable application support services that help businesses focus on core operations.
How do you handle security updates in application maintenance?
Security updates are managed through regular patching, vulnerability assessments, and compliance checks. Xoriant’s application maintenance and support services ensure applications stay secure and up to date with the latest standards.
Why is "Product Sustenance" critical for enterprise software companies?
For enterprise software, product sustenance services are essential to maintain performance, ensure compatibility, and adapt to evolving technologies. Xoriant helps organizations sustain and modernize their applications through robust product sustenance engineering services.
Do you provide security updates as part of application maintenance?
Yes, security updates are a core part of application maintenance and support services. Xoriant ensures applications are protected through continuous monitoring, patch management, and proactive security practices.
How can product sustenance services help in reducing "Technical Debt"?
Product sustenance services help reduce technical debt by refactoring code, updating outdated components, and improving system architecture. Xoriant’s product sustenance and modernization services ensure long-term maintainability and scalability.
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Globally Presence
Across Americas, Europe, and Asia
All Locations
Asia
Europe
North America
17 Locations
6
8
2
9 Locations
Singapore
70 Shenton Way,
#13-03,
Eon Shenton,
Singapore 079118
#13-03,
Eon Shenton,
Singapore 079118
Gurugram
5th Floor, Tower B,
Golf View Corporate Towers,
Sector 42, Golf Course Road,
Gurugram- 122002
Golf View Corporate Towers,
Sector 42, Golf Course Road,
Gurugram- 122002
Hyderabad
5th Floor, Smartworks, Block 3, DLF Cybercity, Survey No. 129 to 132,
Gachibowli Village, Serilingampally, (M) Ranga Reddy District,
Hyderabad, Telangana 500032
Gachibowli Village, Serilingampally, (M) Ranga Reddy District,
Hyderabad, Telangana 500032
Pune
Smartworks 43 EQ, 14th-15th Floor,
Sai Chowk Road,
Opposite Bharati Vidyapeeth School,
Laxman Nagar, Balewadi Pune,
Maharashtra 411045
Sai Chowk Road,
Opposite Bharati Vidyapeeth School,
Laxman Nagar, Balewadi Pune,
Maharashtra 411045
Chennai
8th Floor, Smartworks,
Olympia National Tower
Block 3, A3 and A4, North Phase,
Guindy Industrial Estate, Chennai 600032
Olympia National Tower
Block 3, A3 and A4, North Phase,
Guindy Industrial Estate, Chennai 600032
Bengaluru
3rd Floor, Karle Town, Building No. 5
Nagavara Village Kasaba Hobli,
Banglore North,
Bengaluru, Karnataka 560045
Nagavara Village Kasaba Hobli,
Banglore North,
Bengaluru, Karnataka 560045
Bengaluru
MapleLabs (A Xoriant Company)
2nd Floor, Vaishnavi Summit,
6/B, 80 Feet Rd, 3rd Block,
Koramangala 1A Block,
Bengaluru, Karnataka 560034
2nd Floor, Vaishnavi Summit,
6/B, 80 Feet Rd, 3rd Block,
Koramangala 1A Block,
Bengaluru, Karnataka 560034
Mumbai - Thane
8th Floor, 315 Work Avenue,
Ekatva Olethia Building,
Opposite Ashar IT Main Gate,
Wagle Industrial Estate,
Thane West, 400604
Ekatva Olethia Building,
Opposite Ashar IT Main Gate,
Wagle Industrial Estate,
Thane West, 400604
Mumbai
7th Floor, Redbrick,
Oberoi Commerz-1
Oberoi Garden City,
Goregaon East 400063
Oberoi Commerz-1
Oberoi Garden City,
Goregaon East 400063
2 Locations
Ireland
Grove, Fethard,
Co. Tipperary,
E91 E282, Dublin, Ireland
Co. Tipperary,
E91 E282, Dublin, Ireland
London
c/o SPACES,
12 Hammersmith Grove,
London W67AP, UK
12 Hammersmith Grove,
London W67AP, UK
6 Locations
Canada
55 York Street, Suite 401
Toronto, ON,
Canada M5J 1R7
Toronto, ON,
Canada M5J 1R7
Mexico
Tomas A. Edison 1510-201
Ciudad Juárez,
Chihuahua, Mexico 32300
Ciudad Juárez,
Chihuahua, Mexico 32300
Dallas
5800 Granite Parkway,
Suite 480
Plano, TX, 75024
Suite 480
Plano, TX, 75024
Troy
6915 Rochester Road
Suite 300
Troy, MI 48085
Suite 300
Troy, MI 48085
Sunnyvale
1248 Reamwood Avenue
Sunnyvale, CA 94089
Sunnyvale, CA 94089
New Jersey
343 Thornall Street
Suite 720
Edison, NJ 08837
Suite 720
Edison, NJ 08837
All Locations
17 Locations
6
8
2
Asia
9 Locations
Singapore
70 Shenton Way,
#13-03,
Eon Shenton,
Singapore 079118
#13-03,
Eon Shenton,
Singapore 079118
Gurugram
5th Floor, Tower B,
Golf View Corporate Towers,
Sector 42, Golf Course Road,
Gurugram- 122002
Golf View Corporate Towers,
Sector 42, Golf Course Road,
Gurugram- 122002
Hyderabad
5th Floor, Smartworks, Block 3, DLF Cybercity, Survey No. 129 to 132,
Gachibowli Village, Serilingampally, (M) Ranga Reddy District,
Hyderabad, Telangana 500032
Gachibowli Village, Serilingampally, (M) Ranga Reddy District,
Hyderabad, Telangana 500032
Pune
Smartworks 43 EQ, 14th-15th Floor,
Sai Chowk Road,
Opposite Bharati Vidyapeeth School,
Laxman Nagar, Balewadi Pune,
Maharashtra 411045
Sai Chowk Road,
Opposite Bharati Vidyapeeth School,
Laxman Nagar, Balewadi Pune,
Maharashtra 411045
Chennai
8th Floor, Smartworks,
Olympia National Tower
Block 3, A3 and A4, North Phase,
Guindy Industrial Estate, Chennai 600032
Olympia National Tower
Block 3, A3 and A4, North Phase,
Guindy Industrial Estate, Chennai 600032
Bengaluru
3rd Floor, Karle Town, Building No. 5
Nagavara Village Kasaba Hobli,
Banglore North,
Bengaluru, Karnataka 560045
Nagavara Village Kasaba Hobli,
Banglore North,
Bengaluru, Karnataka 560045
Bengaluru
MapleLabs (A Xoriant Company)
2nd Floor, Vaishnavi Summit,
6/B, 80 Feet Rd, 3rd Block,
Koramangala 1A Block,
Bengaluru, Karnataka 560034
2nd Floor, Vaishnavi Summit,
6/B, 80 Feet Rd, 3rd Block,
Koramangala 1A Block,
Bengaluru, Karnataka 560034
Mumbai - Thane
8th Floor, 315 Work Avenue,
Ekatva Olethia Building,
Opposite Ashar IT Main Gate,
Wagle Industrial Estate,
Thane West, 400604
Ekatva Olethia Building,
Opposite Ashar IT Main Gate,
Wagle Industrial Estate,
Thane West, 400604
Mumbai
7th Floor, Redbrick,
Oberoi Commerz-1
Oberoi Garden City,
Goregaon East 400063
Oberoi Commerz-1
Oberoi Garden City,
Goregaon East 400063
Europe
2 Locations
Ireland
Grove, Fethard,
Co. Tipperary,
E91 E282, Dublin, Ireland
Co. Tipperary,
E91 E282, Dublin, Ireland
London
c/o SPACES,
12 Hammersmith Grove,
London W67AP, UK
12 Hammersmith Grove,
London W67AP, UK
North America
6 Locations
Canada
55 York Street, Suite 401
Toronto, ON,
Canada M5J 1R7
Toronto, ON,
Canada M5J 1R7
Mexico
Tomas A. Edison 1510-201
Ciudad Juárez,
Chihuahua, Mexico 32300
Ciudad Juárez,
Chihuahua, Mexico 32300
Dallas
5800 Granite Parkway,
Suite 480
Plano, TX, 75024
Suite 480
Plano, TX, 75024
Troy
6915 Rochester Road
Suite 300
Troy, MI 48085
Suite 300
Troy, MI 48085
Sunnyvale
1248 Reamwood Avenue
Sunnyvale, CA 94089
Sunnyvale, CA 94089
New Jersey
343 Thornall Street
Suite 720
Edison, NJ 08837
Suite 720
Edison, NJ 08837