Knowledge Management Platform as Part of Product Outreach

Client Background

• Our client is a leading SaaS technology firm that develops software products for a variety of custom applications.
• The client had developed a new product and released it with new features and felt a need for better outreach and a smoother product roll-out by communicating with their end-users more clearly.

Xoriant Solution

• We proposed the development of micro-interactive tutorial videos to explain the new features in every update.
• Our technology experts developed a Knowledge Management Platform to host, update, and track the content in real-time

Key Benefits

• Reduced support calls by 33%, by redirecting end-users to the tutorial videos
• Reduced the overall maintenance cost by about 25%