Knowledge Management Platform as Part of Product Outreach for a Leading Tech Firm
- Our client is a leading SaaS technology firm that develops software products for a variety of custom applications.
- The client had developed a new product and released it with new features and felt a need for better outreach and a smoother product roll-out by communicating with their end-users more clearly.
- We proposed the development of micro-interactive tutorial videos to explain the new features in every update.
- Our technology experts developed a Knowledge Management Platform to host, update, and track the content in real-time
- Reduced support calls by 33%, by redirecting end-users to the tutorial videos
- Reduced the overall maintenance cost by about 25%