Client Background
- Our client is a leading SaaS technology firm that develops software products for a variety of custom applications.
- The client had developed a new product and released it with new features and felt a need for better outreach and a smoother product roll-out by communicating with their end-users more clearly.
Xoriant Solution
- We proposed the development of micro-interactive tutorial videos to explain the new features in every update.
- Our technology experts developed a Knowledge Management Platform to host, update, and track the content in real-time
Key Benefits
- Reduced support calls by 33%, by redirecting end-users to the tutorial videos
- Reduced the overall maintenance cost by about 25%
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