Xoriant Tibco Case Study

Provided 24x7x365 days high-quality support to the leading EAI client for crucial product suites to offer stable customer support and sustaining engineering.

Key Requirement

The project required rapid augmentation of technical and customer support staff for a set of industry-standard products used pervasively by financial and manufacturing companies
Industry-leading clients rely on these mission critical products to operate their worldwide manufacturing or financial transactional facilities on a 24x7x365 basis. Disruptions of even the briefest duration could result in the loss of millions of dollars. Know More >>

Key Contribution

Responding to all service requests, whether generated internally or externally
Manage all customer communications, including periodic status updates with key clients
Onsite/offsite consultancy to TIBCO clients on product migration paths. Know More >>

Benefits

The Xoriant global support helps TIBCO to enable its customers to migrate to newer versions seamlessly
Worldwide support powers TIBCO’s global sales and service promise. Know More >>