Xoriant Tibco Case Study
Provided 24x7x365 days high-quality support to the leading EAI client for crucial product suites to offer stable customer support and sustaining engineering.
Key Requirement
- The project required rapid augmentation of technical and customer support staff for a set of industry-standard products used pervasively by financial and manufacturing companies
- Industry-leading clients rely on these mission critical products to operate their worldwide manufacturing or financial transactional facilities on a 24x7x365 basis. Disruptions of even the briefest duration could result in the loss of millions of dollars. Know More >>
Key Contribution
- Responding to all service requests, whether generated internally or externally
- Manage all customer communications, including periodic status updates with key clients
- Onsite/offsite consultancy to TIBCO clients on product migration paths. Know More >>
Benefits
- The Xoriant global support helps TIBCO to enable its customers to migrate to newer versions seamlessly
- Worldwide support powers TIBCO’s global sales and service promise. Know More >>
View Previous CS
