Derivatives Support

Xoriant Marketing

Derivatives support

Xoriant provides 24x5 high-quality support for a derivatives management system delivering quick turn-around time and efficient end-customer support management

Key Requirements

Supporting multiple applications that involves multiple teams.
Turn-around of high number of support requests at the initial stage. Target was to bring it down to a single digit within a very short timeframe.
Gain a thorough understanding of all the various applications involved in the Derivatives suite. Know More >>

Key Contributions

Xoriant provides Product Support (support levels 1 and 3) for numerous Derivatives products suites.
Xoriant has proved itself in its role for Derivatives support with its strong support staff of Business Analysts, domain experts and strong technical personnel.
Xoriant’s support of these products initially began with a transition state of 2 months and later approached a steady state with lower cost and blended offsite/offshore delivery model. Know More >>

Benefits

Provided high quality 24x5 support for derivatives product with a team of 1 Onsite and four offshore personnel.
Provided continuous, high-quality support,with performance being continuously monitored against the SLA and through ongoing dialog with Derivatives management. Know More >>