Derivatives support
Xoriant provides 24x5 high-quality support for a derivatives management system delivering quick turn-around time and efficient end-customer support management
Key Requirements
- Supporting multiple applications that involves multiple teams.
- Turn-around of high number of support requests at the initial stage. Target was to bring it down to a single digit within a very short timeframe.
- Gain a thorough understanding of all the various applications involved in the Derivatives suite. Know More >>
Key Contributions
- Xoriant provides Product Support (support levels 1 and 3) for numerous Derivatives products suites.
- Xoriant has proved itself in its role for Derivatives support with its strong support staff of Business Analysts, domain experts and strong technical personnel.
- Xoriant’s support of these products initially began with a transition state of 2 months and later approached a steady state with lower cost and blended offsite/offshore delivery model. Know More >>
Benefits
- Provided high quality 24x5 support for derivatives product with a team of 1 Onsite and four offshore personnel.
- Provided continuous, high-quality support,with performance being continuously monitored against the SLA and through ongoing dialog with Derivatives management. Know More >>
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