Transforming Data, Driving Efficiency for a Leading Observability Firm

Client Background

Our client, a leader in observability, empowers engineering teams at top companies with a data-driven approach to planning, building, deploying, and running high-quality software. They specialize in performance monitoring and analytics for a wide range of digital systems, including applications, infrastructure, mobile applications, browsers, and client-side software. Their services are critical in enabling their clients to maintain optimal performance and gain valuable insights from their data.

The Challenge

As the client continued to grow and expand its services, they encountered significant challenges with the fragmented presentation of information across their existing reports and dashboards. This issue, stemming from accumulated tech debt, resulted in inefficiencies and difficulties in accessing consistent and reliable data insights. The inconsistencies hindered their ability to make informed decisions promptly, affecting both internal teams and their customers.

To overcome these challenges, the client identified two primary objectives:

1. Standardize Reporting: Resolve the existing tech debt by standardizing reports and dashboards to improve consistency and reliability in data presentation.

2. Migration to Tableau: Transition dashboards from Google Looker to Tableau while ensuring minimal disruption to end users during the migration.

Key Solutions

To address these challenges, Xoriant partnered with the client and employed a comprehensive approach to achieve the desired outcomes.

Standardizing Reports and Dashboards

Xoriant began by tackling the fragmented information presentation that plagued the client’s existing setup. The team worked on consolidating and standardizing all reports and dashboards onto Tableau, a leading data visualization tool known for its robust capabilities in presenting complex data in a user-friendly format. This standardization not only resolved the inconsistencies but also significantly enhanced data reliability and accessibility, ensuring that end users could obtain consistent insights across all platforms.

Dashboard Migration

The next step was to execute a seamless migration of the client’s dashboards from Google Looker to Tableau. Xoriant meticulously planned and implemented the migration process, with a strong focus on minimizing disruption for end users. The team employed best practices to ensure that the transition was smooth and that the engineering teams and stakeholders continued to access data insights without any interruption. This careful execution preserved the client’s operational efficiency while upgrading their data presentation capabilities.

Business Benefits

The partnership with Xoriant yielded substantial benefits for the client, transforming their data presentation framework and eliminating the tech debt that had been a source of inefficiency. The migration to Tableau improved data consistency, reliability, and accessibility across the board. The unified and efficient data presentation platform provided a clearer, more comprehensive view of the client’s performance metrics.

As a direct result of these improvements, the client experienced:

• A 25% boost in productivity among their engineering teams and stakeholders
• A 20% reduction in overall reporting costs, making the entire operation more cost-effective and efficient.

Overall, the collaboration between the client and Xoriant has set a new standard for how data-driven organizations can overcome tech debt and optimize their data presentation systems for better decision-making and enhanced performance.

Technology Stack: Google Looker, Tableau BI Tools, Snowflake DB