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Today’s customers expect service providers to proactively solve issues, ideally through a single interaction. This level of service can be provided by augmenting the traditional focus on people & processes; according to a publication by TSIA, customer data, and the technology to analyze this data — the two crucial drivers of revenue maturity and advancement — should be used to drive improvement.
No matter how big or small the customer or their requirements, we can help you make their experience amazing by delivery via a self-help experience, live agent support, a more involved professional services engagement, or a combination of these options.
We can help you consolidate the various channels and touchpoints through which your customers interact with you, to provide them a seamless, connected experience.
How We Can Help Meet Your SLAs
- Assigned account manager for service planning and delivery management
- Responsive reactive services, special attention to critical issues with 15 minute SLA
- Proactive services for implementation and ops
- Risk assessment as a service
- Remediation assistance
- Custom support
- Outcome-driven support approach
- Dedicated support teams for proactive monitoring, reactive support including custom software development
- Committed response times, issue resolution, escalation, and exception handling for critical needs
- On-call experts for quickest resolution
- Onsite/private educational services
- One-off support activities
- App modernization
- Cloud migration and refactoring
- Infrastructure and security audits
- Infrastructure deployment
Areas of Expertise
Our experts have worked with Microsoft technologies at various points in the customer life cycle.
- Application development & modernization, testing, installation, integration, operation, support, and optimization services to 300+ clients over 3 decades.
- As a Microsoft Gold Partner, building multiple offerings solutions listed on the Azure Marketplace like Security, IoT, Smart Capture, and KYC.
- Supported by 100+ Microsoft certified and 500+ Microsoft technology professonals with deep expertise in Microsoft platforms and technologies.
- Presence in US, Europe, and Asia.
- Intelligent Apps
- Modernization to Azure
- Data modernization to Azure
- Security & Compliance
- DevOps
- IoT
- Data ML / AI
- Endpoint security
- EMS
- Office 365, Teams
- Learning & development
- Business workflows
- CDM, CDS
- Third-party connectors
- PowerApps, PowerBI
- Customer Service
What We Did for These Clients Using Microsoft’s Technologies...
What Clients Say About Us
What Clients Say About Us
“Xoriant brings a high level of technical competence, business acumen, and professionalism across the Microsoft product portfolio in both the implementation and support. In our most recent project, they built a deep understanding of our business requirements and translated that into technical requirements to help us migrate from a stack of legacy tools to modern tooling like D365. This was a critical business need, and the Xoriant team exceeded my expectations, even after successfully delivering on past projects together. They helped us with industry and competitive research around customer retention, helping our leadership team strategize a more data-driven customer experience! Their team consistently delivers higher-quality results in a timely manner.”
Rob Wesorick,
Principal Support Planner,
Microsoft
What Clients Say About Us
“From application transformation, agile delivery to being a proficient Microsoft technology partner, Xoriant demonstrated a customer-first mindset. Their engineering team was solution-oriented, nimble, and responsive to our business and customer needs.”
Lynne Kilpatrick,
Principal,
HMEx Assistant
