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KYC Process Transformation Using AI/ML for a Mid-Sized California Bank

17 March 2021
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Case study
KYC Project Transformation

Client Background

  • Our client is a reputed mid-sized bank based in California delivering deep personal banking experiences using its customer-centric products
  • To differentiate itself from its California-based competitors, the bank wanted to offer a seamless account opening experience to prospective customers

Xoriant Solution

  • The bank chose Xoriant as its technology partner considering our engineering experience and expertise with Microsoft Azure services
  • Xoriant's KYC Compliance and Account Opening solution helped the client significantly reduce manual efforts and minimize errors in the KYC validation process during the account opening

Key Benefits

  • Achieved 46% efficiency improvement in the overall KYC process
  • Generated 2X customer satisfaction scores related to account opening

 

 

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KYC Process Transformation Using AI/ML for a Mid-Sized California Bank