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Site Reliability Engineering Using Monitoring-as-Code for SaaS Leader

Xoriant Marketing
Security

Client Background

  • Our client is a leading SaaS provider for city and state governments
  • Noisy neighbor outages on the database pool led to stability concerns and didnÔÇÖt allow the client to maintain 99.9% SLA, escalating issues such as scaling and response time that significantly resulted in negative Net Promoter Value (NPV) with customers

Xoriant Solution

Key Benefits

  • Achieved SLA of 99.96% as compared to a previous 70% SLA
  • Reduced the response times by 42%.

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