Agile Development on Cloud

In this podcast Alcina Wegrzynowski, VP Global Customer Support for SAP Mobile Services, talks about 6 Must Do’s for Customer Support in an Agile development for Cloud environment. She also explains how products should be built from the ground up with support in mind. How it’s critical to incorporate as much self-support capabilities as possible into software and how good support is a critical part of developing good code more than the cost.