Table of Content

BUSINESS SCENARIO

TIBCO, the leading EAI company, wanted to outsource support for crucial product suites to provide stable, cost-effective customer support and sustaining engineering.

Xoriant had demonstrated its capacity to provide quality services through various engagements with the TIBCO Engineering, Support and Professional Services Group business units. As a proven support vendor, Xoriant was a natural choice for TIBCO.

Xoriant is a TIBCO Alliance Partner with using TIBCO enterprise application products.

CHALLENGES

  • The project required rapid augmentation of technical and customer support staff for a set of industry-standard products used pervasively by financial and manufacturing companies.

  • Industry-leading clients rely on these mission critical products to operate their worldwide manufacturing or financial transactional facilities on a 24x7x365 basis. Disruptions of even the briefest duration could result in the loss of millions of dollars.

XORIANT SOLUTION

  • Responding to all service requests, whether generated internally or externally

  • Manage all customer communications, including periodic status updates with key clients

  • Onsite/offsite consultancy to TIBCO clients on product migration paths

  • All sustaining engineering, including product build and release management

  • Implement product training for key clients as well as for internal use.

  • Xoriant provides Sustaining Engineering and Product Support (support levels 2 and 3) for TIBCO's ETK and ETX products suites. Xoriant's support of these products initially began onsite at TIBCO facilities and later transitioned into a lower cost, blended offsite/offshore delivery model.

BENEFITS DRIVEN

  • The Xoriant global support helps TIBCO to enable its customers to migrate to newer versions seamlessly

  • Worldwide support powers TIBCO’s global sales and service promise

  • Xoriant works directly at TIBCO client sites to establish support and service

  • Blended offsite/offshore delivery lowers TCO for TIBCO clients

  • Xoriant’s multi-environment expertise helps in seamless customer-support

Download Case Study

Xoriant Tibco Case Study

Xoriant Tibco Case Study

Provided 24x7x365 days high-quality support to the leading EAI client for crucial product suites to offer stable customer support and sustaining engineering.

Key Requirement

  • The project required rapid augmentation of technical and customer support staff for a set of industry-standard products used pervasively by financial and manufacturing companies
  • Industry-leading clients rely on these mission critical products to operate their worldwide manufacturing or financial transactional facilities on a 24x7x365 basis. Disruptions of even the briefest duration could result in the loss of millions of dollars. Know More >>

Key Contribution

  • Responding to all service requests, whether generated internally or externally
  • Manage all customer communications, including periodic status updates with key clients
  • Onsite/offsite consultancy to TIBCO clients on product migration paths. Know More >>

Benefits

  • The Xoriant global support helps TIBCO to enable its customers to migrate to newer versions seamlessly
  • Worldwide support powers TIBCO’s global sales and service promise. Know More >>
Register here to download the entire case study

Please fill in the below details to access the entire case study

Verification Code * :
Image CAPTCHA
Enter the characters shown in the image.