Table of Content

CLIENT OVERVIEW

Executive Summary

Xoriant enables a leading ISV in the middleware space to improve their operational efficiency while simultaneously reducing operational expenses by adopting Oracle Apps

Our client is a leading business integration and process management software vendor with worldwide operations. Our client's products enable real-time distribution of information and have been adopted in diverse industries including financial services, telecommunications, electronic commerce, logistics, transportation, manufacturing and energy. With global customer base of over 3000 customers our client helps companies achieve service-oriented architecture (SOA) and business process management (BPM) success.

BUSINESS SITUATION

For a progressive organization, business processes and corporate best practices need to be reviewed and improved continuously reacting to changing competitive, economic and technological landscape. The current economic climate demands companies to incorporate improved efficiencies in the way they conduct/manage their business. Our client wanted to advance operational efficiency by changing the existing manual driven process to an automated Service Contract System.

 

Technology

  • Oracle Apps 11.5.10.2

  • PL/SQL

  • Forms Personalization

  • Report Builder

The earlier system required creating a new entry for every contract renewal. With approximately 1000 contracts every month, it utilized huge resources and resulted in 7.3% errors due to manual processes, thus resulting in revenue losses and unsatisfactory customer service.

CHALLENGES

  • Development and Customizations in the earlier system was not according to Oracle standards, due to which, Oracle support and upgrades were not possible. Redevelopment of this system to incorporate Oracle standards was a major challenge

  • Data of about 317 GB which was spread in three different databases: Excel spreadsheets, Oracle Apps database and Seibel, was to be aggregated into a single database.

  • Ensuring minimal downtime was critical, since this is a business critical online system

OUR SOLUTION

Testimonial

I would like to take this opportunity to congratulate and appreciate Xoriant’s contribution to our success. The team did a tremendous job in learning new functionality and producing quality solutions in a timely manner which made it possible for us to meet our challenging deadlines

…Technical Head

  • Xoriant team proposed & implemented Forms Personalization solution of Oracle Apps to replace earlier customizations after analyzing the entire business processes and the current client customizations

  • Data from the existing disparate databases were converted using PL/SQL to a single format of Service Contracts and stored in centralized Oracle Apps database

  • Templates for sales reports and customer docs (like Packing docs, Customer Invoices, etc) were created/modified to meet SOX compliance

  • The solution implementation and complete sanity checks were done over the weekend to ensure seamless deployment and minimal downtime of the system

  • Training and support documents were prepared for entire process to enable effortless future support and enhancements

BUSINESS IMPACT

  • Contract processing time was greatly reduced thereby improving performance by 53%

  • Service revenue leakage was drastically reduced to 1%

  • The current system also acts as a feedback for clients to help them determine their obsolete products for which support could be discontinued, thereby focusing on more profitable products

  • Streamlined execution due to complete automation and centralized data repository

  • Sales reports could be generated which:

  • Facilitates forecasting sales trends and revenues

  • Enables assessment of which are the more profitable customers for the client

Xoriant’s contribution in the development and implementation of the Service Contracts Module enabled our client to attain the desired productivity at substantially reduced costs – especially due to our onsite-offshore model.

Download Case Study

Xoriant Oracle App Case Study

Xoriant Oracle App Case Study

A leading business integration and process management software vendor reduced errors and improved performance by 53% through an automated service contract system developed by Xoriant.

Key Requirement

  • Development and Customizations in the earlier system was not according to Oracle standards, due to which, Oracle support and upgrades were not possible.
  • Redevelopment of this system to incorporate Oracle standards was a major challenge Data of about 317 GB which was spread in three different databases: Excel spreadsheets, Oracle Apps database and Seibel, was to be aggregated into a single database Ensuring minimal downtime was critical, since this is a business critical online system. Know More >>

Key Contribution

  • Xoriant team proposed & implemented Forms Personalization solution of Oracle Apps to replace earlier customizations after analyzing the entire business processes and the current client customizations Data from the existing disparate databases were converted using PL/SQL to a single format of Service Contracts and stored in centralized Oracle Apps database Templates for sales reports and customer docs (like Packing docs, Customer Invoices, etc) were created/modified to meet SOX compliance.Know More >>

Benefits

  • Contract processing time was greatly reduced thereby improving performance by 53% Service revenue leakage was drastically reduced to 1%.Know More >>
Register here to download the entire case study

Please fill in the below details to access the entire case study

Verification Code * :
Image CAPTCHA
Enter the characters shown in the image.