Table of Content

CLIENT OVERVIEW

Our Client, an Enterprise ISV in Middleware Telecom products for Mobile Network Operators (MNOs) and provider of next-generation IP-based network and data services, enables operators to provide superior broadband and Internet services to their subscribers, with excellent rich media user experience and enhanced value added services. Our Client's other solutions include mobile data and video optimization technologies, Web acceleration, overall traffic management, and advanced revenue generating services. All of our Client’s solutions are focused on delivering innovative mobile data services with optimal user experience, reducing network costs and complexity while leveraging existing infrastructure to generate new revenue

ENGAGEMENT SITUATION

Our Client’s mission is to enable domestic and global mobile operators to bring new wireless data services to market quickly and easily. Because mobile operators constantly work with content and content providers to deliver their subscribers the latest services, it was important to give them a simple and effective content management solution. However, our Client’s experience was that successful deployment of content services can vary greatly in technical requirements.

Xoriant has helped develop new business logics for various telecom messaging products in the past like

  • Service Management Platform

  • Alerts Platform Product

  • Application Gateway Product

  • Data Monetization Platform

  • Advertisement Messaging Platform

  • Seamless Access Product

QA was one of the biggest challenges they faced across their set of business areas as they dealt with users from various service operators across the world. Xoriant has a Global exposure with comprehensive service portfolio, consulting services and automation tools as well as Test automation for Telecom VAS applications, Web and Client Server applications and mobile applications. Hence, Xoriant was a preferred partner for their testing requirements.

Engagement scope:

  • Client’s messaging solution added EAIF, MM1, MM3, MM4 & MM7 protocol support for services related to VASP/subscribers Hence, functionality needed to be tested thoroughly for protocol standards compliance

  • End GA release heavily relied in the automated testing of these protocols

  • Perform functional, regression & compatibility testing to support multiple platforms/OS’s

  • Automate Tests designed to test the ability of the product server to support generation of content feeds for 110000 subscribers spread across US and Canada

Once the QA process gets over, the next phase for which client required a knowledgeable partner for their implementation/deployment, integration and the ongoing support maintenance activities.

XORIANT CONTRIBUTION

Our Client needed development and software engineering services from a company that it could trust to deliver on time and within budget. The company had worked with Xoriant Corporation in the past, and knew it had an excellent reputation for designing, building, testing and integrating business critical solutions. In addition, by embracing an offshore development model, the Client expected to drastically reduce costs. Xoriant team came together to deliver all the requirements from the Client.

Xoriant’s offshore development model solved the Client's budget and timeline problems by offering a large, knowledgeable and cost-effective team dedicated to deliver a top-notch product on time and for much less money than a U.S. based team would have cost. By creating a custom workflow engine, the team was able to develop strong business logic in a very short time, eliminating the existing product's problem.

Xoriant contributed in developing and customizing of the above required client products (this is detailed out in another case study), post which the QA, professional services and support/maintenance phases were carried out.

QA CONTRIBUTION

  • Client’s Mobile Accelerator products added EAIF, MM1, MM3, MM4 & MM7 protocol support for services related to VASP/subscribers

  • Xoriant contributed in functionality testing thoroughly for protocol standards compliance

  • End GA release heavily relied in the automated testing of these protocols

  • Performed functional, regression & compatibility testing to support multiple platforms/OS’s

  • Prepared automated integration test scripts for both Client and server side functionalities of all protocols

  • Developed and Used internal proprietary testing tool for automating test scripts pertaining to various features of telecom/mobile application

  • Developed automation test scripts consisting validations of all end conditions

  • Automated compatibility testing on all platforms

  • Performed long hour product stability test

  • Certification & Release of Enterprise Messaging suite of products

Automation Testing Framework for the Telecom Product

QA tools stack:

Junit, HTTPUnit, Selenium,SOAP UI, SOAP SONAR, XTT (Proprietary Tool), JMeter Multi-product, Multi-platform, Multi-Technology, Middleware integration challenges, Helio Mobile emulators, Message Generator, SMPP Simulator, UCP Simulator, Nokia Mobile Internet Toolkit, NowSMS

PROFESSIONAL SERVIES

Xoriant contribution increased from customizations of a product to complete ownership of product suite (with 8 products) including development, implementation, QA, support, pre-sales, POC, demos activities. PS team works closely with development team and functions as a feedback mechanism.

  • Handled several key customers for the Client across geographies and for varied products

  • Contributed in deployment of messaging platform products, alerts platform products, Application gateway products, Advertisement Platform products

  • Service management platform, Usage analytics and reporting tool Performed SIT/UAT and provided production support 24x7

  • Implemented router/switches and blade based system to ensure high availability and improved performance

  • Involved in performance tuning of reporting database

Some of the other professional services in which Xoriant was involved are:

Consulting & Assessment:

  • Created POC for the Client& Conducted workshops at Client site to demonstrate new product features

  • Performed gap analysis & mapping of Client specific requirements

Implementation/Deployment:

  • Xoriant offered a structured process for PS deployment and Well trained team based in India readily deployable in any country operating from LATAM, EMEA and APAC regions from Client side

  • Installed and Configured products at Client locations across APAC, US and Europe

  • Implemented and participated in setting up product demo for various customers like TIM, XL, OPL

  • Successfully deployed and launched seamless access product for various customers like Idea, SmarTone

  • Designed, developed and integrated customer specific adapters to talk to 3rd party systems like billing / mediation etc

  • Deployment for operators with 2G,3G and 4G networks

  • End to end ownership of the complete deployment at customer sites which included the following:

  • Network setup and configuration

  • Installation and Configuration of various products

  • Creation of SIT, UAT, performance test cases

  • SIT, UAT, performance tests and production launch

  • Created and executed stress tests and soak tests

  • Performed end to end requirement analysis, design, develop and integrate customer specific CRs

  • Participated in customer demos, POCs, RFP/RFQ responses

  • Developed customized management & operations reports

Xoriant ensured rapid development and deployment to meet stringent delivery requirements as the PS team works closely with development team and functions as a feedback mechanism.

SUPPORT AND MAINTENANCE

  • Xoriant’s support focus expanded from regional (APAC) to global (all customers) on 24*7*365 basis

  • Provides L2/L3 on-call support on 24*7*365 basis for production and new deployment issues for all legacy products globally (US, EMEA and APAC)

  • Increased Product portfolio under support from 6 products to 11 products globally consisting of al legacy products including Messaging platform, Alerts platform, Application Gateway Product, Mobile Messaging

  • Contributions in ongoing Level 2 Technical Support:

  • Additional information gathering/problem isolation;

  • Providing case reproduction and relief for both new and known complex problems;

  • Escalating unresolved problems or those requiring formal fixes to Level 3 technical Support

  • Contributions in ongoing Level 3 Technical Support:

  • Providing temporary relief if it has not already been provided

  • The provision of a fully documented and tested formal fix in accordance with this Agreement

  • Supported regional customer services team for upgrades and new launches for all the sites worldwide

  • Achieved 95% SLA compliance for all products and customers

  • Supported new customers in Andanza Brazil,Huawei,Airtel Africa etc

  • Reduced a number of critical/major cases by 80%

  • Supported for I18N & L10N

  • Provided operational training and involved in OAM training to end users

  • Ensured that the Support processes are ITIL compliant

24x7 Support shifts

TOOLS AND TECHNOLOGIES

Java/J2ME stack,JWSDK for Webservice, Solaris & Linux, Jboss, JDMK for SNMP, Red Hat cluster solution, SSL for Authentication, Shell script for Installation, JDK 1.4.2,RHEL 4 update 5, Jboss 4.0.5.GA, JMS Service of Jboss,JDMK for SNMP, Shell script for Installation, MySQL for Database, Hibernate

Download Case Study

Middleware Telecom Products Case Study

Middleware Telecom Products Case Study

Improved efficiency of  real-time distribution of targeted mobile carrier promotions pushed on Smartphone’s and Tablets along with increased scalability and enhanced performance of the ad rendering platform by 30%.

Key Requirement

  • Client’s messaging solution added EAIF, MM1, MM3, MM4 & MM7 protocol support for services related to VASP/subscribers Hence, functionality needed to be tested thoroughly for protocol standards compliance.
  • End GA release heavily relied in the automated testing of these protocols
  • Perform functional, regression & compatibility testing to support multiple platforms/OS’s. Know More >>

Key Contribution

  • Our Client needed development and software engineering services from a company that it could trust to deliver on time and within budget. The company had worked with Xoriant Corporation in the past, and knew it had an excellent reputation for designing, building, testing and integrating business critical solutions. In addition, by embracing an offshore development model, the Client expected to drastically reduce costs. Xoriant team came together to deliver all the requirements from the Client.
  • Xoriant’s offshore development model solved the Client's budget and timeline problems by offering a large, knowledgeable and cost-effective team dedicated to deliver a top-notch product on time and for much less money than a U.S. based team would have cost. By creating a custom workflow engine, the team was able to develop strong business logic in a very short time, eliminating the existing product's problem. Know More >>

Benefits

  • Achieved 95% SLA compliance for all products and customers 2. Reduced a number of critical/major cases by 80%. Know More >>
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