Table of Content

SUMMARY

Xoriant Mobile Field Service is an open standards solution that extends the reach of your Infor ERP LN service functionality beyond your enterprise. You can boost your Field Service productivity by allowing access to Infor LN service data, check your inventory, process your service orders from customer sites, all using your Smartphones or mobile devices or your notebook computers, if you so choose.

SOLUTION FEATURES

  • Improve Customer Service by making information available to personnel on the move

  • Access Master data and record Service Orders from your device

  • Eliminate error prone manual data entry and paper-based record keeping

  • Unlock the data in your Infor ERP LN

  • Online and modes of operation

  • Available on all major Smartphone platforms

  • Open Standards based Server (XMS) that provides an abstraction layer between the field mobile applications and your Infor LN system

  • Synchronization module to sync your master and transactional data at any desired frequency with customizable levels of validation – both in online and offline modes – continuous connectivity not needed

  • Field personnel use the mobile application to sync service orders at start of the day or any other frequency

  • At any customer site, field personnel can use the data to process Service Orders, verify and update Inventory and record Time and Material used during the service call

  • Synchronization at the enterprise to load data back into Infor LN at desired frequency and with customizable validation

  • Standard Infor Adapters for seamless connectivity to Infor LN

  • Rich Domain model that encapsulates Service Order functionality

  • Scheduling Engine to manage Master and Transactional dataflow between XMS and Infor LN

  • Schedule timing can be changed by user

  • Rich Administration module to manage authorization and authentication

  • Complete Device Management to allow only authorized devices access to functionality

  • Open Standards based Service Access Layer that lays the foundation for integration with any mobile device on a number of Smartphone platforms

The business process with Mobile Field Service is described below:

Start of Day

The XMS Scheduling Engine executes Scheduled Jobs to extract Master & Transactional Data from Infor LN. This is typically done once a day, but can be scheduled at any different frequency by changing a simple parameter in the Scheduler.

Service Technicians use the mobile application, authorize themselves and download the Master and Transactional Data from XMS.

Field Operations

The Service Technicians visit the customers and process the Service Order(s). The technicians input the information regarding the inventory consumed, time (hours, minutes) spent and any other expenses into the mobile app on their handheld. The mobile application saves all this data on the device.

End of Day

The Service Technicians return back to the organization and now that they have connectivity to the XMS Server, the use the mobile application to upload the data from their devices via the Synchronize functionality. XMS receives this data and marks it for synchronization with Infor LN. The Scheduling Engine then executes the synchronization using the Infor LN Adapter. This synchronization can also be done during the day at any other frequency if the connectivity between the XMS and the mobile device exists and if the business process is designed that way.

The data validation process before the data is input back into the Infor LN can be totally manual or rules based or combination of both, where only the data not strictly satisfying the rules could be manually inspected.

FIELD SERVICE MOBILE APPLICATION SCREENSHOTS

Requirements:

  • Windows Server for Xoriant Mobility Server (XMS) product

  • Standard hand held devices

  • ERP LN Service Management Module

XMS Characteristics:

  • Isolation of Systems/Data and Abstract Business Processes

  • Security and Access Management

  • Integration with other enterprise systems using standard interfaces

  • Scalability

  • Multiple Mobile Device Support

  • Standard Infrastructure Services – Scheduling,

  • Open Source Code Base – Can be used as is or migrated to any other technical standard