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The power of customers continues to rise. How do you satisfy them, retain them, and ensure their long-term loyalty? The first step is to understand their expectations for consistent, world-class treatment whenever and wherever they interact with your company. But how do you begin to meet those expectation? Your Customer Information is locked away in disparate back-office data silos, often owned by business units that exist in their own silos. You may purchase best-of-breed customer relationship management system to augment your front-office operations, but these often create their own data silos, or put onerous demands on your IT organization for complex data integration solutions. Add the fact that your customer touch points are proliferating from email to the Web to wireless devices to instant messaging and you have a real problem on your hands. The question is clear. How do you leverage everything you know about every customer, and apply it consistently and intelligently across every customer touch point?

Xoriant 's Customer Integrator™ application is the answer for unlocking the silos of customer information buried in your enterprise application. The Customer Integrator provides a unified view of your customer information, including the business rules and policies that govern how you want to treat your customers and how you want to share information. Xoriant's Customer Integrator includes the tools you need to build your unified customer view and the features you need to manage customer information and transactions in real time. The Customer Integrator is designed for interoperability so that you can optimize your existing information assets and rapidly integrate new processes and systems as you grow your business.

XORIANT CUSTOMER INTEGRATOR

Unified Entity View

The Xoriant Customer Integrator applies an object-oriented approach to manage information, rules, and behaviors for all of the primary entities in the Customer domain, including business units, people, products, policies, and many others. The extensible schema for these entities supports flexible hierarchies, time and trigger-based data refresh, behavioral summaries, and multiple languages.

Directory Architecture

The Customer Integrator uses a lightweight directory architecture to ensure scalability and performance, avoiding the overhead and bottlenecks of traditional data warehouse-oriented integration. With this directory architecture, the data remains up-to-date in source applications, ready for use whenever and wherever needed.

Policy-Based Management

A weak link in traditional approaches to integrating customer information is the assumption that you can and should show all customer information to anyone who is interested. Xoriant's Customer integrator provides policy-based information management to define who can see what and when.

Open, Standards-Based Architecture

The Customer Integrator runs on an open, standards-based, message-oriented middle ware infrastructure that provides scalability, reliability, and high performance for integrating business processes and information across many heterogeneous systems. Xoriant leverages the power of message-oriented middleware, while facing the functional gaps and insulating you from the underlying complexities of these technologies.

AVAILABILITY

The Xoriant Customer Integrator V1.0 is available on Solaris with Oracle RDBMS and TIBCO Active Enterprise. Our customer Integrator application is interoperable with middleware/eAI software from most other major vendors.

BENEFITS

  • Uniquely identify new and existing Customers.

  • Ensure a unified customer view across multiple source and target systems.

  • Increase customer satisfaction

  • Offer consistent customer treatment across customer touch points

  • Leverage your current systems environment

FEATURES

  • 90 Day Implementation

  • Adaptive Integration

  • Scalable

  • Reliable

  • Sustainable

  • Multi-point synchronization

  • Lightweight directory architecture

  • Policy-based interaction management

  • Flexible hierarchy

  • Intelligent data loading

  • Open systems architecture

DO YOU KNOW:

  • Who your customers are?

  • Who are your most profitable customers?

  • How are you interacting with customers across all touch point channels?

  • How many of your people, Processes and systems touch a customer?

  • How many different copies of customer information you have?