Software companies need to provide 24-hour online support for all their commercial products. A software company’s technical support team needs to respond quickly to any situation and provide long-term solutions. This can be achieved only through a robust technical support team that can handle email support, voice support, and online support with ease. Since solving technical problems on a daily basis requires a considerable effort and commitment from software companies, it can divert valuable time away from more important development phases.
Our support solutions are designed to offer a complete package including email support, voice support and online support to clients and is capable of doing so round-the-clock, enabling clients to commit 99.9% product uptime. We provide a team of experts headed by a technical manager that will take prompt and effective actions as soon as any support issues arise.
For software product companies with clients relying heavily on post-deployment customer support, Xoriant’s proficient technical support ensures to replace their problem with a permanent solution. Our areas of expertise, in building a competent technical support team that render online support and trouble-shooting at a client-site, via voice support and through email support 24/7, include:
Level 1 through 4 services
Providing technical know-how
Troubleshooting technical problems
Providing workarounds
Fixing defects in products and creating release patches
Problem management
Software research and development team of Xoriant helps to deliver:
“Xoriant has been associated with our company for the last 4 years in design, development and implementation of the Xtreme Service Activity Manager (XSAM) product, an add-on to our wireless gateway product which is deployed across telephone carriers across the world. My experience with Xoriant is that they have a team that is technically very competent especially in the Java/J2EE area and also professional in its development approach.” - Ulrich Klein, Director of Engg, Wireless Gateway Software Company.
“Our rapid prototyping and subsequent build-out were ably supported by Xoriant's India team. Hence we could explore numerous avenues in our highly dynamic and quickly responsive business model with their support. We consider Xoriant as an integral part of our engineering team.” - Shankar Srinivasan, VP of Products, Web-based Healthcare Comparison Shopping Company
“Xoriant demonstrated a very flexible and responsive approach to help us with our product development needs. Xoriant was able to put together a good team; consistently track and monitor the progress; and make changes as necessary to make sure that we were getting the required productivity out of the team. Xoriant also used creative business models to mitigate attrition challenges in India.” - Chetan Vora, Vice President of Engg, Large Enterprise Software Co.
