Software companies need to provide 24-hour support for all their commercial products. The support teams need to respond quickly to the situation and provide long-term solutions. Since solving technical problems daily require considerable efforts from software companies, it could divert valuable time away from more important development phases.
Xoriant is capable of providing round-the-clock support, enabling clients to commit 99.9% product uptime. We provide a team of experts headed by a technical manager that will take prompt action as soon as support issues arise.
For software product companies whose clients rely heavily on post-deployment customer support, Xoriant ensures to replace the problem with a permanent solution. We are experts in building a competent Technical Support Team that renders online help and trouble-shooting at client-site, via telephone and through email 24/7. Our areas of expertise include:
Level 1 through 4 services
Providing technical know-how
Troubleshooting technical problems
Providing workarounds
Fixing defects in products and creating release patches
“Xoriant has been associated with our company for the last 4 years in design, development and implementation of the Xtreme Service Activity Manager (XSAM) product, an add-on to our wireless gateway product which is deployed across telephone carriers across the world. My experience with Xoriant is that they have a team that is technically very competent especially in the Java/J2EE area and also professional in its development approach.” - Ulrich Klein, Director of Engg, Wireless Gateway Software Company.
“Our rapid prototyping and subsequent build-out were ably supported by Xoriant's India team. Hence we could explore numerous avenues in our highly dynamic and quickly responsive business model with their support. We consider Xoriant as an integral part of our engineering team.” - Shankar Srinivasan, VP of Products, Web-based Healthcare Comparison Shopping Company
“Xoriant demonstrated a very flexible and responsive approach to help us with our product development needs. Xoriant was able to put together a good team; consistently track and monitor the progress; and make changes as necessary to make sure that we were getting the required productivity out of the team. Xoriant also used creative business models to mitigate attrition challenges in India.” - Chetan Vora, Vice President of Engg, Large Enterprise Software Co.
