Xoriant OSS BSS Capabilities

Table of Content

1. Telecom Space (Oss & Bss)

2. Xoriant - In the Telecom Space

3. Xoriant's Sample Client Engagements

4. Xoriant's Expertise In Telecom Protocol Stack

TELECOM SPACE (OSS & BSS)

The telecom space is witnessing huge growth with the increasing subscriber base and an equally large number of players trying to vie for the largest chunk of the customer pie by offering superior experience at the most optimized cost. In this high flux domain, it has become imperative for service providers to engage with service partners who have sound domain and technology expertise with well defined processes to improve their Operations and Business support systems (OSS/BSS) while simultaneously lowering costs.

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XORIANT - IN THE TELECOM SPACE

Xoriant is an established player in the telecom domain with software engineering service offerings. Xoriant offers Product engineering and Product consulting services. Global Telecom carriers have selected Xoriant as their technology partner for Product development,Professional services, COTS Implementation, Integration and 24x7 customer support. Xoriant's Telecom centre of excellence (COE) focuses on the BSS and the OSS arena. Xoriant has provided mature solutions in Service Provisioning, Service Level Management (Service Assurance, Service Fulfillment), Billing and Rating, ERP and CRM solutions. In addition Xoriant has end-to-end business and technology expertise across the entire OSS/BSS stack and helps telecom carriers leverage their IT assets to gain a competitive edge.

Xoriant has successfully partnered with several telecom carriers to provide innovative, cost effective industry solutions for many of the BSS/OSS processes.

• Service Provisioning

• Integration of MNO and Service Providers

• Content acquisition and delivery solutions for subscriber alerts

• Providing Value added services like personalized Inbox, albums, etc.

• Workflow engines using custom solution and using TIBCO suite

• Service Level Management (Service Assurance, Service Fulfillment)

• High availability clustered Gateway & MMSC systems for service assurance

• Network configuration and capacity assignment

• 24x7 support as per Service level agreement

• 3rd party Integration

• Integrating MMSC and Multimedia Application Gateway and Alerts platform with transcoder, LDAP based subscriber profile, Nokia Profile Server, SMSC and billing systems and Value added service providers

• Gateway integration for subscriber authentication, SMS functionality and content adaptation

• Real-time integration of order management system and billing system using TIBCO middleware.

• Billing & ERP

• Billing solutions for both pre-paid and post-paid billing

• Adaptor development for communication between different systems like messaging servers and billing systems

• Enhancement of custom consumer billing system for US based telephone carrier

• Design and building of archival and retrieval solution for the Oracle Financials installation at a cable operator.

 

• Network management

• Use of network monitoring protocol like SNMP for network and fault management

• Design and development of SNMP and CMIP based agent software

• CRM Solution

• Implemented standard processes for a major US based telecommunications company using Siebel eCRM

• Analyzed, documented and mapped the business processes used for opportunity creation/management, account management, sales order request/management, inventory retrieval, and support management into Siebel.

• Customized the eCRM application by building interfaces with various custom systems.

• Integrated Siebel eCRM application using industry standard Web Services used in our client environment.

• Built custom reports and dashboards for operational managers.

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XORIANT'S SAMPLE CLIENT ENGAGEMENTS

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XORIANT'S EXPERTISE IN TELECOM PROTOCOL STACK

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