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Xoriant Tibco Case Study

Provided 24x7x365 days high-quality support to the leading EAI client for crucial product suites to offer stable customer support and sustaining engineering.

Key Requirement

  • The project required rapid augmentation of technical and customer support staff for a set of industry-standard products used pervasively by financial and manufacturing companies
  • Industry-leading clients rely on these mission critical products to operate their worldwide manufacturing or financial transactional facilities on a 24x7x365 basis. Disruptions of even the briefest duration could result in the loss of millions of dollars. Know More >>

Key Contribution

  • Responding to all service requests, whether generated internally or externally
  • Manage all customer communications, including periodic status updates with key clients
  • Onsite/offsite consultancy to TIBCO clients on product migration paths. Know More >>

Benefits

  • The Xoriant global support helps TIBCO to enable its customers to migrate to newer versions seamlessly
  • Worldwide support powers TIBCO’s global sales and service promise. Know More >>

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